Research Use Only — Legal Notice
All products sold by Swiss Labs Pharma are strictly for laboratory research use only. They are not medicines, food supplements, nutritional products, or veterinary preparations and are not intended for human or animal consumption under any circumstances.
Purchasing any product from Swiss Labs Pharma constitutes full acceptance of this condition. We reserve the right to refuse or cancel any order where we have reason to believe the products may be misused.
It is the sole responsibility of the buyer to ensure compliance with all applicable local, national, and international laws and regulations regarding the purchase, possession, and use of research compounds.Swiss Labs Pharma accepts no liability for any consequences arising from misuse of its products.
Intellectual Property
All content on this website — including but not limited to text, images, logos, product descriptions, pricing, graphics, and software — is the exclusive intellectual property of Swiss Labs Pharma and is protected by UK and international copyright law.
No content may be reproduced, distributed, transmitted, displayed, published, or broadcast in any form or by any means without the prior written consent of Swiss Labs Pharma. Unauthorised use may give rise to civil and/or criminal liability.
Privacy Policy
Swiss Labs Pharma is committed to protecting your personal data in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity data: name, username, or similar identifier
- Contact data: email address, billing address, delivery address
- Transaction data: details of orders placed and payments made
- Technical data: IP address, browser type, device identifiers, and cookies
- Usage data: information about how you use our website and services
- Alert data: your email address when you ask to be notified that a sold-out product is back in stock
We do not store payment card details on our servers. Bank transfer details are sent to you by email after you place an order. Cryptocurrency payments are completed using the wallet instructions on your order page when that option is enabled.
How We Use Your Data
We use your personal data only where we have a lawful basis to do so. Specifically:
- To process and fulfil orders, and to manage your account
- To send order confirmations, dispatch notifications, and tracking information
- To respond to enquiries, complaints, or support requests
- To email you when a sold-out product you registered for is back in stock
- To comply with legal obligations including fraud prevention and tax record-keeping
- To improve our website, products, and services through aggregated usage analytics
We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share data with service providers (such as delivery carriers and payment processors) strictly as necessary to fulfil your order.
Cookies
Our website uses cookies to ensure core functionality, remember your preferences, and — where you consent — to analyse site usage. The following types of cookies may be set:
- Essential cookies: required for the website to function (e.g. session, cart, authentication)
- Preference cookies: remember your country, currency, and language settings
- Analytics cookies: help us understand how visitors use our site (only set with consent)
You can manage or disable cookies at any time through your browser settings.
Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Order records are retained for a minimum of six years for tax and legal compliance. Back-in-stock alert emails are kept until that product option is restocked and you are notified, then marked as sent.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the date at the top of this page. Continued use of our website after any change constitutes acceptance of the updated policy.
Your Rights Under UK GDPR
Under UK data protection law you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing of your data
- Request a portable copy of your data
- Withdraw consent for marketing at any time
To exercise any of these rights, contact us via our Contact page. We will respond within 30 days.
Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
ico.org.uk — 0303 123 1113
Third-Party Processors
We work with the following trusted third-party processors:
- Bank transfer — payment instructions emailed by us after order
- Clerk — authentication & account management
- Resend — transactional & marketing email
- Vercel — website hosting
- Supabase — secure data storage
Each processor is contractually bound to handle your data securely and in accordance with applicable data protection law.
Contact Our Privacy Team
For any privacy-related enquiries, data access requests, or concerns, please contact us via our Contact page.
We aim to respond to all data-related requests within one business day and to fully resolve them within 30 days.
Governed by the laws of England and Wales.